System Status

Scheduled maintenance

All GreenAll systems are currently online

Upcoming maintenance:

✅ Scheduled Maintenance Completed

Our scheduled maintenance has been successfully completed.
If you’re experiencing any issues, please submit a support ticket.

In progress and ending by:
5pm AEDT (Sydney), 6am GMT (London), 1am EST (New York), 10pm PST (Los Angeles)

What You Need to Know

The scheduled maintenance will impact the ability to sign into the software, the Wilcom.com website, or the registration of a new Wilcom account.

How Can I Ensure I Am Not Impacted?

EmbroideryStudio Digital Edition & EmbroideryStudio 2025:

No impact if you remain signed into your software before the maintenance period. If you close your software, ensure you DO NOT sign out to avoid disruption.

EmbroideryStudio Hardware/Dongle Edition:

No impact.

WilcomWorkspace Apps (Truesizer & Estimator):

These will be unavailable during the outage.

Apologies once again and thank you for your understanding.

The Wilcom Team

What does this mean for you?

  • You will be unable to open their software during this maintenance period
  • You will lose access to the software unless you follow the steps outlined below.

 

How can I use my software during this period?

  • Follow these steps BEFORE the maintenance commences
  • Open the software and click "Keep me signed in" if you are required to insert your email address and password
  • DISCONNECT your computer from the internet. You need to be 100% certain that your system cannot connect to the internet or it may stop you from using it.

 

Apologies once again and thank you for your understanding.

The Wilcom Team

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