EmbroideryStudio e4.5 End of Support
If you purchased e4 or e4.5 within the last 12 months, you will continue to receive free support for 12 months from your purchase date.
This post explains what end-of-support means, your options, and how to choose the right path for your business.
EmbroideryStudio e4.5 is now over six years old. Technology, security, and system requirements have evolved considerably since then. Wilcom has continued to invest in new features and compatibility improvements across subsequent versions.
What Does "e4.5 End of Support" Actually Mean?
e4.5 End of support means Wilcom no longer provides technical support, software updates, or bug fixes for EmbroideryStudio e4.5. Your software will not stop working - you can still open it and use it as normal. However:
- The software won't receive security patches or compatibility updates
- Over time, newer versions of Windows may cause issues with older software
Microsoft ended support for Windows 10 on14 October 2025If you're still running Windows 10, your operating system is also now unsupported, which increases security exposure further. Upgrading to both Windows 11 and EmbroideryStudio 2026 is the most complete way to ensure your system stays secure and fully compatible.
Your Options
Stay on e4.5 for now
You can continue using e4.5, but please be aware of the risks involved in doing so:
- Technical support ends 31 December 2025 - ticketed support will no longer be available after this date.
- No security updates - your software will become increasingly vulnerable over time
- Compatibility issues are likely - future Windows updates may cause e4.5 to behave unexpectedly or stop working
- The longer you wait, the wider the gap grows - upgrading later may cost more and involve a steeper learning curve
If you choose to stay on e4.5 for now, we strongly recommend monitoring your system after any Windows updates and planning your move to a supported version before a problem forces your hand.
Stay Informed - Subscribe to Wilcom Communications
If you weren't aware of the e4.5 end of support until now, it's worth making sure you're subscribed to Wilcom's communications so you don't miss important updates in future.
Why Staying Current Matters
Upgrading isn't just about new features. It's about protecting your business. As technology evolves, so do operating systems and security threats. Wilcom advances its software to ensure compatibility, stability, and protection for you and your business.
Active software receives patches against evolving security threats.
Stay fully compatible with modern versions of Windows.
Free access to Wilcom's technical support team when you need help.
Benefit from the latest features in Wilcom's annual release cycle.
Frequently Asked Questions
Can I continue using EmbroideryStudio e4.5?
Yes. After the e4.5 end of support, your software will continue to work. e4.5 End of support means Wilcom no longer provides technical assistance, updates, or bug fixes, but it won't be disabled or switched off.
What's the difference between upgrading and subscribing?
An upgrade is a one-time purchase that moves you to the latest version. A subscription gives you continuous access to the latest version, including all future releases, at an annual cost with no additional upgrade fees. Comparing the pricing and included features will help you decide which makes more sense for your business.
Why should I upgrade from e4.5 now?
With e4.5 now over six years old and no longer receiving updates, the gap between it and the current version will only grow. Upgrading now means you benefit from the latest tools, maintain compatibility with modern operating systems, and have access to Wilcom's support team if you need help.
Are there discounts available for upgrading?
Yes. Discounted pricing is available when you trade in your existing licence.
What are the benefits of moving to a subscription?
A subscription gives you immediate access to the latest features, includes exclusive add-on features, and ensures you always stay current with new releases without needing to plan or budget for future upgrades. It also offers lower upfront costs and predictable annual pricing.
What if I don't upgrade - what risks should I be aware of?
After e4.5 end of support, your software will keep running, but without security patches or compatibility updates, you may encounter issues as Windows evolves. You’ll also no longer have access to Wilcom’s technical support team, although self-help resources will remain available on our website.
Waiting only increases the risks and the eventual cost of moving across.
What's new in EmbroideryStudio 2026?
EmbroideryStudio 2026 introduces a range of new features designed to help you work faster and with greater precision. Highlights include Multi Blend for smooth color gradients and shading, Continue Digitizing to keep working on closed objects without restarting, Streamlined Export to output designs and worksheets in a single step, and Wilcom Answers, a built-in AI assistant sourced entirely from official Wilcom documentation. Other additions include Snap to Object for cleaner digitizing, Redwork conversion, Custom Accordion Spacing, and improved grid controls. See the full list of what's new in EmbroideryStudio 2026.
Will my existing designs and files still work if I upgrade?
Yes. EmbroideryStudio 2026 can open e4.5 or later .EMB file format versions, so your existing designs will open and remain fully editable after upgrading. You won't lose any of your existing work.
Can I keep my dongle if I upgrade or subscribe?
After the end of support for e4.5, you can continue using your existing version without upgrading, and your current dongle will remain active.
However, if you choose to upgrade, your existing dongle will no longer be valid.
If you move to a subscription, you can continue using your e4.5 dongle alongside your subscription.
The good news is that the latest versions of EmbroideryStudio no longer require a dongle. Licensing is managed through your Wilcom account, eliminating the risk of losing or forgetting your dongle and giving you the flexibility to work from any computer with an internet connection whenever you need it.
How do I find out which version of EmbroideryStudio I'm running?
Open EmbroideryStudio and click on Help in the top menu, then select About EmbroideryStudio. This will show you the version number currently installed on your computer. If you're unsure, you can also contact Wilcom's support team for help identifying your version.
What happens to my designs if I don't renew my subscription?
If your subscription lapses, you will lose access to EmbroideryStudio until it is renewed. Your design files will remain on your computer and won't be deleted, but you won't be able to open or edit them in EmbroideryStudio until your subscription is active again.
Is EmbroideryStudio 2026 compatible with Windows 11?
Yes. EmbroideryStudio 2026 is fully compatible with Windows 11 and is the recommended version for anyone upgrading from Windows 10. If you're still running Windows 10, which reached end of support on 14 October 2025, upgrading to both Windows 11 and EmbroideryStudio 2026 together is the most complete way to ensure your system stays secure and fully supported.
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